FAQ

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Where is my tracking number?
Kultlike Support Aug 13, 2014

You will receive a shipping notification email including the carrier and tracking number for your order when it is shipped. If you have not received your tracking number, please submit a Support Request and we will respond within 24-48 business hours. Please include your Order Number with your re...

What are your service areas?
Kultlike Support Jul 31, 2016

Kultlike Sellers can ship to any street address in all 48 states, excluding Alaska and Hawaii. Unfortunately, we aren't able to ship to PO Boxes, APO addresses, or any of the US Territories such as Puerto Rico. Our apologies for the inconvenience.

Does Kultlike ship internationally?
Kultlike Support Jul 31, 2016

Kultlike Sellers don’t ship internationally at this time. Our apologies for the inconvenience. We are working on it!

When will I receive my order?
Kultlike Support Jul 31, 2016

Every Kultlike Seller has different shipping times based on production requirements. Processing Time is posted on every product page. Typically, in-stock orders will arrive within 3–6 business days after Processing Time. Your order will ship via UPS, USPS, or FedEx.

How do you ship your products?
Kultlike Support Jul 31, 2016

Kultlike Sellers choose their shipping carriers. Your order will ship via UPS, USPS, or FedEx.

Why isn’t my tracking number working?
Kultlike Support Jul 31, 2016

Please allow 24-48 business hours for tracking number to update. If 48 business hours have elapsed and there is no change in the tracking, Please send an email to support@kultlike.com and we will work with you to resolve the matter.

Tracking & Notifications
Kultlike Support Jul 31, 2016

After your order is placed, you will receive email notifications regarding each shipment including tracking number for each package.

Undelivered Packages
Kultlike Support Jul 31, 2016

All undelivered packages will be processed as a return. Unfortunately, we are not able to reship packages that are returned to us by the carrier. Please take this into consideration when selecting your shipping address for an order. Please send an email to support@kultlike.com if you have any que...

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